Heather Peeters is a Manager of Customer Service at Merit Medical Systems, Inc., where she leads a team supporting hospital and distributor partners across GHX‑enabled EDI transactions. She has driven improvements that increase order automation by reducing manual intervention on GHX orders and tightening cross‑functional workflows between customer service, supply chain, finance, and IT. These efforts helped reduce inbound phone calls by 3,000 while supporting 5,000 additional orders year over year, enabling more scalable, automated order processing and improved provider experience.