Carlene Meyer is a customer solutions leader specializing in automation and e-commerce optimization. With a decade of experience in the medical device industry, she has driven digital transformation by enhancing order automation, reducing pricing errors, and streamlining self-service capabilities. At KARL STORZ, she has led initiatives that significantly increased purchase order automation, expanded Customer Portal utilization, and delivered substantial cost savings. Through strategic planning, data-driven decision-making, and cross-functional collaboration, Carlene focuses on creating a more effortless experience for both customers and internal teams by reducing transactional friction and improving operational efficiency.