In this session, KARL STORZ shares how it is leveraging automation, analytics and cross-functional collaboration to unlock new levels of operational performance and improve customer satisfaction. Learn how the company’s 2024 perfect order initiative elevated order accuracy, speed and efficiency across the order lifecycle. By focusing on four critical levers, the initiative reduced order friction (5.5% perfect price rate increase), improved automation (11% projected YoY growth) and enhanced the customer experience. Attendees will gain practical, transferable ideas and renewed confidence that meaningful progress comes from aligning teams around shared goals and success metrics – as opposed to boiling the ocean.