Hear VCU Health and their distributor, Owens & Minor, share the ins and outs behind driving toward a more touchless transaction experience, moving to a 99.75% invoice match rate in just nine months (a close to 20% increase in improvement). Successes like this don’t happen overnight – understand the winning workstreams and solutions these organizations used; and how having candid conversations, establishing a shared responsibility and ensuring the right team, right mindset and right “plays” were in place helped them achieve notable results.