Bill Becker excels as a leader in customer support by focusing on improving CX through efficiency optimization and error proofing, leveraging tools such as EDI. With over 15 years of commercial operations experience in the medical device industry, he led Verathon’s effort to integrate GHX EDI in 2022.

At Verathon, Becker is responsible for the team that processes 100k+ commercial orders annually and manages the growth of EDI at Verathon. By tracking customer ordering data trends and focusing efforts to onboard customers with impact, Becker and his team have transitioned 70% of Verathon’s commercial order volume to EDI, improving the overall customer experience, reducing errors, and improving efficiency.