This session will share insight and best practices from the Defense Health Agency (DHA) on how they improved the patient experience within a DHA treatment facility. Attendees will learn how the DHA leveraged information technology and nurtured supply chain partnerships that resulted in improving the patient journey from the time a patient enters, moves through and exits the care delivery process. 

Learn how the DHA harnessed the power of technology, data and people from the perspective of five distinct “patient journey” touchpoints. Attendees will also learn how DHA IT and DHA logistics partnered to take advantage of clinically linked and relevant data.