Unit of measure (UOM) and part number exceptions prevent perfect order processing, which leads to costly, manual intervention for providers and suppliers alike. With the goal of driving excellence across the board, the LivaNova team partnered with customers to significantly reduce exception rates, resulting in improved order efficiency and accuracy. 

In this session, they will share three collaborative customer success stories, each unique in their methods of communication around exception resolution and all with exceptional results. Attendees will learn best practices for prioritizing customers for the greatest impact, tracking perfect order rates over time and pursuing continuous improvement using GHX Supply Chain Analytics.