The healthcare industry has experienced significant changes and challenges over the past few years. One of the biggest challenges confronting healthcare leaders and their organizations is workforce well-being. Healthcare workers, especially those in direct patient care roles, have experienced unprecedented stress, job fatigue, burnout, and trauma which can impact patient care.

During this session, we will share research on how empathy builds trust among healthcare leaders and workers and discuss how the best healthcare leaders are using empathetic listening and other techniques to successfully drive change.